NRF Retail Industry Fundamentals

Hours: 5 / Access Length: 12 Months / Delivery: Online, Self-Paced
Retail Price: $314.00

Course Overview:

The retail industry is America’s largest private-sector employer, supporting 55 million first jobs, next chances and lifelong careers to people in every community. Our industry-recognized curriculum and exams build workplace readiness through training resources loaded with real-world examples and engaging, media-rich activities.

The NRF Foundation RISE Up Retail Industry Fundamentals certificate is an introductory course for learners developing workplace readiness skills for a first job or reentering the workforce.

Developed in collaboration with over 30 retailers, the curriculum helps your learners land high-demand jobs and get promoted in the retail industry and beyond. Earning the Retail Industry Fundamentals certificate validates their knowledge and skills to employers and builds workplace-readiness.

Through RISE Up’s Retail Industry Fundamentals training, students will develop basic employability and workplace skills, including

• Identifying the economic impact of the retail industry
• Recognizing the retail cycle; Developing basic customer service and math skills to conduct sales transactions
• Learning technology tools used in retail; Practicing interview skills

This course prepares students to take the NRF Retail Industry Fundamentals national certification exam.   The cost of the course INCLUDES the cost of the national certification exam.

Course Outline:

Lesson 1: Welcome to Retail

• What is Retail
• Industry Spotlight: Dick’s Sporting Goods
• The Environmental Impact of Retail
• Career Spotlight: Store Leader, PetSmart
• The Retail Product Cycle

Lesson 2: Customer Service and Sales

• Customer Service Skills
• Career Spotlight: Senior Lead of Customer Service, Old Navy
• Sales Basics

Lesson 3: Retail Operations

• Retail Operations Basics
• Loss Prevention
• Armed Robberies
• Workplace Safety
• Career Spotlight: Director of Investigations, Kohl’s
• Workplace Safety
• Retail Operations: Understanding Profit

Lesson 4: Career Fundamentals

NOTE: All content in this module is excluded from the exam.

• Being Professional
• A Place for You in Retail
• Maintaining Your Network
• Virtual Interviews
• Your First Day on the Job

All necessary course materials are included.

Certification(s):

This course prepares students to take the NRF Retail Industry Fundamentals national certification exam.   The cost of the course INCLUDES the cost of the national certification exam.

The untimed exam consists of 50 multiple-choice questions delivered in 3 parts:

• Part 1: 16 questions
• Part 2: 17 questions
• Part 3: 17 questions

The exam is not proctored, and learners can take each exam part 2 times before they must pay for a retake.

System Requirements:

Internet Connectivity Requirements:

• Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.

NOTE: While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system.  This is due to the potential high download and upload latency of cellular connections.   Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.

Hardware Requirements:

• CPU: 1 GHz or higher
• RAM: 4 GB or higher
• Resolution: 1280 x 720 or higher.  1920x1080 resolution is recommended for the best experience.
• Speakers / Headphones
• Microphone for Webinar or Live Online sessions.

Operating System Requirements:

• Windows 7 or higher.
• Mac OSX 10 or higher.
• Latest Chrome OS
• Latest Linux Distributions
  

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:

• Latest Google Chrome is recommended for the best experience.
• Latest Mozilla FireFox
• Latest Microsoft Edge
• Latest Apple Safari

Basic Software Requirements (These are recommendations of software to use):

• Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
• PDF reader program (Adobe Reader, FoxIt)
• Courses may require other software that is described in the above course outline.